Using a cheap off shore call center can have some interesting results.

A great example of why cutting costs can do you more damage than it’s worth.  

Domino Pizza – An example of stupidity

Here’s a real example of an idiotic promotion.  Or a dumb sales represenative.  Or both. Published in the Consumerist.  Me: “Hi, I have a coupon. It’s the $7.99 Monday-Wednesday Special.” Domino’s: “Yeah, that’s only valid on Monday or Wednesday. Today’s Tuesday.” M: “The coupon suggests it’s Monday through Wednesday.” D: “Nope. It says ‘Monday (slash) [...]

Lead Qualification – Inbound/Outbound – Global Fortune 500 company

Background; Fortune company generating a significant quantity of inquiries from their website.  (Some phone inquiries were generated as well.) Many of the web inquiries generated are invalid and not true inquiries. Sales Force was unable to qualify and quantify most of the inquiries and since most turned out to not be valid did not put [...]