Here’s a real example of an idiotic promotion. Or a dumb sales represenative. Or both.
Published in the Consumerist.
Me: “Hi, I have a coupon. It’s the $7.99 Monday-Wednesday Special.”
Domino’s: “Yeah, that’s only valid on Monday or Wednesday. Today’s Tuesday.”
M: “The coupon suggests it’s Monday through Wednesday.”
D: “Nope. It says ‘Monday (slash) Wednesday’.”
M: “No, it doesn’t. I’d agree with you if that were the case, but it says ‘Monday (dash) Wednesday’, which would suggest it’s valid Monday through Wednesday.”
D: “Sorry, it’s Monday or Wednesday.”
M: “Fine, whatever. I guess I’ll get the $10.99 pizza and breadstick combo.”
D: “That’s $11.99.”
M: “Nope, it’s $10.99, I’m looking at the flier right now.”
D: “That’s an old flier.”
M: “No, it’s not. I just got it today.”
Filed under: Customer Service
