A great example of why cutting costs can do you more damage than it’s worth.
Filed under: Customer Service, marketing, sales, Sales Support, Uncategorized
Using a cheap off shore call center can have some interesting results.
Posted on February 16, 2008 by marketingcasestudies
Even though there may be cases like this, this is not the rule but the exception. All phone calls are recorded and words such as “manager” are searched automatically.
Each team has a manager in charge who controls 10-12 people’s work. Before a person in the team reaches this crazy state, they will be removed from the team until they recover their senses.
This is not a serious post, it is a funny video from youtube. I understand this blog is about interesting and engaging marketing related case studies, and all submissions are moderated.
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decide to wish you Thanks. Eugene